At Olok, we want to ensure that our users are satisfied with our services. This Cancellation and Refund Policy outlines when you can cancel a game booking and request a refund. Using Olok as a manager or player is free — there is no platform subscription fee.
1. Platform access
Olok does not charge a subscription to create an account, manage a team, or browse games. You may stop using the service at any time by signing out or requesting account deletion via support.
2. Game booking refunds
For paid game slot bookings:
- One-time purchases (game bookings): refundable when cancelled at least 24 hours before the scheduled kick-off time
- Cancellations made less than 24 hours before kick-off are subject to the host / manager cancellation policy and may not be refundable
- If a host cancels a game 24+ hours before kick-off, booked players are eligible for a refund of the slot payment
3. How to Request a Refund
To request a refund:
- Contact our customer support team at general@olok.ing (or WhatsApp +60 11-6341 6161)
- Provide your account details, game / order reference, and reason for the refund request
- Our team will review your request and respond within 2–3 business days
4. Exceptions
Please note the following exceptions to our refund policy:
- Refunds for game bookings cancelled less than 24 hours before the scheduled time are subject to the host's cancellation policy
- No-shows after kick-off are generally not refundable
- If payment succeeded but the slot could not be confirmed for technical reasons, we will process a refund after review
5. Payment of Refunds
Approved refunds will be credited to the original method of payment within 5–10 business days, depending on your payment provider (for example FPX or e-wallet via Billplz).
6. Changes to This Policy
We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of Olok after any changes to this policy constitutes your acceptance of such changes.
Contact Us
If you have any questions about this Cancellation and Refund Policy, please contact us at:
Email: general@olok.ing
WhatsApp: +60 11-6341 6161
Address: Olok Football Solution, 1-8-13 Prima U1 Jalan Penyelenggara U1/73, Hicom-Glenmarie Industrial Park, Shah Alam, Selangor 40150, Malaysia
OLOK FOOTBALL SOLUTION (202103247707 / JM0955771-P)